Osticket is a web-based customer ticketing support system. It comes to help you in customer service, make them happy, manage, organize and archive all your support requests and responses in one place, improve your customer experience.
This solution is widely used comes with a large set of feature with easily scale that empower businesses and customer experience.
Unlike its other competitors, Osticket focuses on improve customer service professionally by providing a simply and easily installation process that helps you to get started with it with no time.
This software is an alternative to higher-cost and complex customer support systems. It used from more than five million people from all around the world.
Osticket is a simple application, easy to use, suitable for all businesses, it comes with social features. It also supports ticket systems on the market.
The open-source Osticket routes inquiries created via email, web-forms and API.
Features
Open source
Auto-Responder
Multi-user support
Assign tasks
Transfer tasks to another user
Referral tasks
Easy to use with installation wizard support
Agent Collision Avoidance
Help Topics
Ticket Filters
Custom Columns and Queues
Custom Fields
Thread Action
Service-Level Agreements management
Customer Portal
Advanced Search
Tasks workflow
Dashboard Reports
Configurable Help Topic
Customer Support Portal
Built-in knowledge base
Attachment support
Tech Stack
Osticket is built on top of PHP framework. It requires MySQL 5.5 or higher.
Requirements
HTTP server running Microsoft® IIS or Apache
PHP version 7.2 to 7.4, 7.4 is recommended
mysqli PHP extension
MySQL database version 5.5
License
The software is an open-source app released and distributed under the GPL-2.0 License.
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