Trudesk is an open-source Web-based HelpDesk solution. It is started in 2014. It helps to keep workloads organized and simple. Trudesk was built with Node.JS and MongoDB.
Trudesk has to make the customer's experience good as possible. All client communications come together under one solution.
It works on Windows, macOS, and Linux. It also has an online demo. and full documentation.
The developers are working continously on Trudesk to fix bugs, provide new features and offers new tweaks and improvments.
Trudesk is using MongoDB; a NoSQL document database which ensures real-time and reactive data exchange. Node.JS developers can contribute new features, updates and fix bugs at the project's public repo.
Trudesk
Key features
Open-source
Fancy dashboard
Mobile and tablet support with responsive design
Real-time
Conversations manager
Tickets and tasks managment
Tickets classification and filtering
Multiple teams support
Full-text search for tickets
Date-time filters
Quick ticket creation dialog
Fileds search and filtering
Customers manager
Departments management
Clean user-friendly interface
Real-time tickets and updates
Mobile site switcher
Notice management
Security permissions and user group management
Self-hosted
Live support chat
Visual data presentation
Charts and reporting
In-app notifications
Mailbox management
Reporting
JavaScript SDK
lightweight
multipurpose usage; can be used for IT, retails, shipping and customer service
Push notification support
Themes
Backup and restore manager
Branding manager
Online-users view
Docker support
Trudesk is intended for:
It provides businesses with an automated Helpdesk system to manage customer support.
IT support
Customer support
Retails
Technical support
Shipping and delivery
Requirements
the source code is written in JavaScript, CSS, SCSS, HTML, SASS.
Platforms
Trudesk can run on:
Any cloud hosting provider
Docker
Bare-metal hosting
Raspberry pi
Windows Servers
macOS
Linux
License
Trudesk is licensed as an open-source under the Apache License, Version 2.0.
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