Handesk is a nifty open-source solution for a helpdesk that helps them organize their customer services, have multiple teams with multiple users by having a powerful simple Ticketing system.
The project gained popularity among PHP developers. It is built primarily with PHP. Handesk looks very nice, and it is elementary.
It is originally developed (by At Revo Systems www.revo.works) a modern Laravel-based App. It was released under the MIT license.
Installing Handesk takes a few minutes, it only requires a standard Laravel installation:
git clone https://github.com/BadChoice/handesk.git
cd handesk
composer install
# Setup your .env file to match your desired database
php artisan key:generate
php artisan migrate --seed
php artisan storage:link #if you use the local driver
If you are an avid Docker user, Handesk developers got you covered with a simple instruction as well.
Key features
Handesk
The main reasons why I like Handesk:
Supports multiple teams
Offers a complete headless system with rich REST-API
You can handle multiple teams with just one account
It has an easy API to integrate with your projects
Open-source
Email polling
Multi-Language user-interface
Issue tracker
Support reports
Email attachments as ticket attachments
Auto-lead subscription to MailChimp
Tickets internal notes
Tickets can be escalated, so assistants can comment on them to help the teams
Roadmap module
Ticket rating
It has simple and easy installation
It has a docker setup
Highly scalable
Platforms
macOS
Windows
Linux
Server setup: Linux servers, Windows servers
Hosting options: DigitalOcean, AWS, IBM Cloud and more.
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