Peppermint Ticket Management is an open-source self-hosted Ticket Management System designed to assist helpdesks and service desks in efficiently managing internal staff and customer requests.

With its user-friendly interface and robust features, it streamlines the ticket management process, allowing organizations to effectively handle high volumes of tickets and provide timely resolutions.

Peppermint Ticket Management offers a comprehensive set of tools and functionalities that make it a valuable option for businesses looking to enhance their ticket management capabilities. From ticket creation and assignment to tracking and reporting, it covers all aspects of the ticket lifecycle.

Additionally, it supports integration with various communication channels, enabling seamless interactions with customers across multiple platforms.

Key Advantages

One of the key advantages of Peppermint Ticket Management is its open-source nature. This means that organizations have full control over the system, allowing them to customize it according to their specific needs and preferences. Unlike popular services like zendesk, which may have limitations on customization, Peppermint Ticket Management offers unparalleled flexibility and adaptability.

Moreover, Peppermint Ticket Management prioritizes data security and privacy. It ensures that sensitive information is protected with advanced encryption measures and implements strict access controls to safeguard data from unauthorized access. This makes it an ideal choice for organizations that handle confidential customer information and need a secure ticket management solution.

In summary, Peppermint Ticket Management stands out as a reliable and feature-rich ticket management system that empowers helpdesks and service desks to efficiently handle and resolve internal staff and customer requests. With its extensive capabilities, customizable nature, and strong focus on data security, it offers a compelling alternative to other popular ticket management services in the market.

Features

  • Ticket Creation: Easily create tickets using a markdown editor and upload files to provide detailed information.
  • Comprehensive Client History: Keep a detailed log of client interactions and history for effective communication and issue resolution.
  • Organize with Markdown Notebook: Utilize a markdown-based Notebook feature to create todo lists and stay organized.
  • Responsive Design: Enjoy a seamless experience on various screen sizes, ranging from mobile devices to 4k displays.
  • Flexible Deployment Options: Deploy Peppermint Ticket Management quickly using docker and pm2, ensuring compatibility with different environments.
  • User-Friendly Interface: Navigate through the system effortlessly with a simple and intuitive workflow, making it accessible to all users.
  • Enhanced Customization: Tailor the system to your specific needs with a wide range of customization options for a personalized experience.

Install with Docker

version: "3.1"

services:
  peppermint_postgres:
    container_name: peppermint_postgres
    image: postgres:latest
    restart: always
    ports:
      - 5432:5432
    volumes:
      - pgdata:/var/lib/postgresql/data
    environment:
      POSTGRES_USER: peppermint
      POSTGRES_PASSWORD: 1234
      POSTGRES_DB: peppermint

  peppermint:
    container_name: peppermint
    image: pepperlabs/peppermint:latest
    ports:
      - 3000:3000
      - 5003:5003
    restart: always
    depends_on:
      - peppermint_postgres
    healthcheck:
      test: ["CMD", "sh", "-c", "wget --spider $$API_URL"]
      interval: 30s
      timeout: 10s
      retries: 3
    environment:
      DB_USERNAME: "peppermint"
      DB_PASSWORD: "1234"
      DB_HOST: "peppermint_postgres"
      SECRET: 'peppermint4life'
      API_URL: "http://server-ip:5003"

volumes:
 pgdata:

License

Copyright (c) 2020-present peppermint, Inc.

Portions of this software are licensed as follows:

* All content that resides under https://github.com/Peppermint-Lab/peppermint directory of this repository (Commercial License) is licensed under the license defined in license.
* All third party components incorporated into the peppermint Software are licensed under the original license provided by the owner of the applicable component.
* Content outside of the above mentioned directories or restrictions above is available under the "AGPLv3" license as defined below.

                    GNU AFFERO GENERAL PUBLIC LICENSE
                       Version 3, 19 November 2007

Resources & Downloads

GitHub - Peppermint-Lab/peppermint: An open source ticket management & help desk solution. A freshdesk alternative
An open source ticket management & help desk solution. A freshdesk alternative - GitHub - Peppermint-Lab/peppermint: An open source ticket management & help desk solution. A freshdesk alter…
GitHubPeppermint-Lab