Trudesk is an open-source Web-based HelpDesk solution. It is started in 2014. It helps to keep workloads organized and simple. Trudesk was built with Node.JS and MongoDB.
Trudesk has to make the customer's experience good as possible. All client communications come together under one solution.
It works on Windows, macOS, and Linux. It also has an online demo. and full documentation.
The developers are working continously on Trudesk to fix bugs, provide new features and offers new tweaks and improvments.
Trudesk is using MongoDB; a NoSQL document database which ensures real-time and reactive data exchange. Node.JS developers can contribute new features, updates and fix bugs at the project's public repo.
Key features
- Open-source
- Fancy dashboard
- Mobile and tablet support with  responsive design
- Real-time
- Conversations manager
- Tickets and tasks managment
- Tickets classification and filtering
- Multiple teams support
- Full-text search for tickets
- Date-time filters
- Quick ticket creation dialog
- Fileds search and filtering
- Customers manager
- Departments management
- Clean user-friendly interface
- Real-time tickets and updates
- Mobile site switcher
- Notice management
- Security permissions and user group management
- Self-hosted
- Live support chat
- Visual data presentation
- Charts and reporting
- In-app notifications
- Mailbox management
- Reporting
- JavaScript SDK
- lightweight
- multipurpose usage; can be used for IT, retails, shipping and customer service
- Push notification support
- Themes
- Backup and restore manager
- Branding manager
- Online-users view
- Docker support
Trudesk is intended for:
It provides businesses with an automated Helpdesk system to manage customer support.
- IT support
- Customer support
- Retails
- Technical support
- Shipping and delivery
Requirements
the source code is written in JavaScript, CSS, SCSS, HTML, SASS.
Platforms
Trudesk can run on:
- Any cloud hosting provider
- Docker
- Bare-metal hosting
- Raspberry pi
- Windows Servers
- macOS
- Linux
License
Trudesk is licensed as an open-source under the Apache License, Version 2.0.