Trudesk: A Self-host help-desk for small and medium-sized companies

Trudesk is an open-source Web-based HelpDesk solution. It is started in 2014. It helps to keep workloads organized and simple. Trudesk was built with Node.JS and MongoDB.

Trudesk has to make the customer's experience good as possible. All client communications come together under one solution.

It works on Windows, macOS, and Linux. It also has an online demo. and full documentation.

The developers are working continously on Trudesk to fix bugs, provide new features and offers new tweaks and improvments.

Trudesk is using MongoDB; a NoSQL document database which ensures real-time and reactive data exchange. Node.JS developers can contribute new features, updates and fix bugs at the project's public repo.

Trudesk

Key features

  1. Open-source
  2. Fancy dashboard
  3. Mobile and tablet support with  responsive design
  4. Real-time
  5. Conversations manager
  6. Tickets and tasks managment
  7. Tickets classification and filtering
  8. Multiple teams support
  9. Full-text search for tickets
  10. Date-time filters
  11. Quick ticket creation dialog
  12. Fileds search and filtering
  13. Customers manager
  14. Departments management
  15. Clean user-friendly interface
  16. Real-time tickets and updates
  17. Mobile site switcher
  18. Notice management
  19. Security permissions and user group management
  20. Self-hosted
  21. Live support chat
  22. Visual data presentation
  23. Charts and reporting
  24. In-app notifications
  25. Mailbox management
  26. Reporting
  27. JavaScript SDK
  28. lightweight
  29. multipurpose usage; can be used for IT, retails, shipping and customer service
  30. Push notification support
  31. Themes
  32. Backup and restore manager
  33. Branding manager
  34. Online-users view
  35. Docker support

Trudesk is intended for:

It provides businesses with an automated Helpdesk system to manage customer support.

  1. IT support
  2. Customer support
  3. Retails
  4. Technical support
  5. Shipping and delivery

Requirements

the source code is written in JavaScript, CSS, SCSS, HTML, SASS.

Platforms

Trudesk can run on:

  1. Any cloud hosting provider
  2. Docker
  3. Bare-metal hosting
  4. Raspberry pi
  5. Windows Servers
  6. macOS
  7. Linux

License

Trudesk is licensed as an open-source under the Apache License, Version 2.0.

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Omama yahia Author: Omama yahia

Medevel's editor, Technical instructor and a python developer