DiamanteDesk: Free, Open-source Ticketing system for enterprise

DiamanteDesk is an enterprise ticketing support system and help desk solution. It aims to meet all the features that the business needs.

The aim from it is to help businesses and companies to improve customer service.

With it, you can send e-mails, private messages via Facebook. It has the ability to customize software according to your own business logic and add features that get your needs. It has the ability to resolve all queries


It is also coming to organize all incoming customer requests from (e-mail, Facebook, Twitter, SMS, phone, requests from website, etc.) in  a single place. Furthermore, it designed to help big and small companies.

The open-source DiamanteDesk project has extra development and integration like as building strong community around the product.



  1. Scalability  
  2. Extensibility
  3. Flexibility
  4. Reliability
  5. Open source
  6. Free
  7. Open-source
  8. Deep integrations with CRM systems
  9. Full control of the system via API
  10. Easy-to-use
  11. Automates internal support processes
  12. Decreasing waiting time
  13. Decreasing labor costs
  14. Increasing customer's satisfaction and loyalty
  15. Tickets storage
  16. Overall customer satisfaction.
  17. Evaluate effectiveness of staff
  18. Support requests from different communication channels
  19. Create tickets for each incoming request
  20. Makes possible reverse communication through the same channel
  21. Automation of processes reduces probability of the"human error"

Tech Stack

It based on PHP 5, Symfony2, Oro Platform, Bootstrap, HTML5, CSS3.


  • PHP: 7.2 or higher and less than 8.
  • Processor: Clock Cycle 1 Ghz or higher.
  • For MySQL users: 5.7.23 or higher.
  • Composer: 1.6.5 or higher and less than 2.


The community edition is released under the Open Software License (OSL 3.0).


Submit a guest post!

We have limited spots for guest posts, and link insertion per month.
Learn more here


Find out about our services and how can we help you with your business. Services.

JetUML: Open-source UML diagramming tool for Windows, Linux, and macOS

JetUML is a free, lightweight desktop app for building and editing UML diagrams. JetUML is built with Java which comes also in a small .jar package. FeaturesIt features a clean interface, a seamless responsive integration with all desktops.......Read more...

UMLet: Open-source multi-platform UML tool

UMLet is a free, open-source UML modeling tool for developers that allows them to draw UML diagrams quickly and export them to many formats. The program is released as an open-source under GPL-3.0 License. UMLet features Easy to use interfa.......Read more...

Create your own YouTube alike website with MediaCMS

If you are a freelance photographer, agency, or professional who has and wants to showcase his multimedia work, like photos, and videos, most likely you have several profiles here and there. There are various solutions to achieve that, but.......Read more...

Top 13 Open-source SQLite Database clients and managers

What is SQLite?SQLite is an embedded lightweight database engine, first appeared 21 years ago and was released as an open-source project under the Public domain. It is widely used as a client-side database in the browser, for desktop appli.......Read more...

Best 8 Open-source Email clients for Android

An email client app is responsible for accessing your email messages on the server from your device. Mail clients are available for desktop, or can even come in a self-hosted web-based form, which the user can install and use on their own s.......Read more...