17 Awesome Open-source Self-Hosted Ticketing System [2021]

Guess you have an e-commerce store business, or a product, and it is growing, gaining more customers, then you get many questions lined up. The problem is that your team cannot provide a timely response to all of them, unanswered questions not being able to give instant support to customers makes all the difference in having happy customers and having no customers at all this is where ticket system comes in with.

By using the ticketing system, help desk team can view and answer all the tickets from a shared inbox either from their desktop or a mobile device a shared inbox allows them to see who is working on a ticket which tickets are pending, review customer history and even assign tickets to other agents and more.

What is help desk ticketing system?

A ticketing system is an incident management system, It is also considered an inventory system that lets you manage user tickets, organize your support process, assign the task to IT teams or help-desk teams.

In this article we are covering free and open-source ticketing systems for different platforms; therefore we have excluded several open-source help desk solutions with integrated features-rich ticketing modules.

Benefits of using ticking support system

  1. Improve the quality of the service provided
  2. Ensure customers loyalty
  3. Increase customer satisfaction
  4. Increase revenue

Open-soure free ticketing support systems

1- UVdesk

UVdesk

UVdesk is a free open-source helpdesk ticket system, It was built for delivering the best customer support. It was released as open-source software under MIT License.

UVdesk features:

  1. Open-source helpdesk
  2. Highly customizable
  3. Knowledge base
  4. Mailbox configuration
  5. Saved replies
  6. Ticket formation
  7. Ticket management
  8. User management
  9. Workflow
  10. Branding

Platforms: Windows, macOS, and Linux.

2- Osticket

Osticket

Osticket is a free and open-source ticket system, It has been built to scale and streamline customer service and improve customer experience. Osticket has custom support packages for business needs and budgets.

Osticket features:

  1. Custom fields
  2. Custom columns and queues
  3. Ticket filters
  4. Help topics
  5. Agent collision avoidance
  6. Assign, transfer, and referral
  7. Auto-responder
  8. Thread action
  9. Service-level agreements
  10. Customer portal
  11. Advanced search
  12. Open-source
  13. Has commercial version

Platforms: Windows, macOS, and Linux.

3- Opensupports

Opensupports

Opensupports is a free open-source Ticket System for businesses. It has a simple admin panel. Opensupports built primarily with PHP and ReactJS. It was released as open-source software under GPL-3.0 License.

Opensupports features:

  1. Responsive design
  2. Statistics
  3. Custom Responses
  4. Articles and Topics
  5. Staff members
  6. Departments
  7. Open-source
  8. Multi Language
  9. reCAPTCHA Support
  10. Registration API Keys
  11. Let you write articles for common issues or FAQs

Platforms: Windows, macOS, and Linux.

4- Hesk

Hesk

Hesk is a free help desk system aiming for Better Customer Support for companies and businesses. Hesk started in 2005. Hesk was downloaded by 600,000 times.

Hesk features:

  1. Cloud help desk available
  2. Faster response time
  3. Less support work
  4. Better customer support with custom workflow and redefined templates
  5. Lightweight
  6. Free
  7. Self-hosted
  8. Supports many cloud service providers
  9. Reports and charts
  10. Simple and easy-to-use interface

Platforms: Windows, macOS, and Linux.

5- DiamanteDesk

DiamanteDesk

DiamanteDesk is a free open-source customer service software, built for big and small businesses, but it has advanced features that will improve the customer support experience of your service.

DiamanteDesk features:

  1. Open-source
  2. In-depth integrations with CRM systems
  3. Full control of the system via API
  4. User-friendly tool designed
  5. It organizes the support workflow
  6. Full-text search
  7. Self-hosted
  8. Complete headless mode

Platforms: Windows, macOS, and Linux.

Download it from here.

6- Ticketit

Ticketit

Ticketit is a free open-source simple helpdesk ticket system. It was built to be integrated smoothly with Laravel default users and authentication system.

Ticketit features:

  1. Open-Source
  2. Simple installation
  3. Integration process
  4. Tracking graphs
  5. Dashboard with statistics
  6. Allow images upload
  7. Simple text editor

Platform: Linux and Windows, and macOS.

7- Zammad

Zammad

Zammad is a free open-source Ticketing System, it was established in 2016. It was released as open-source software under GPL-3.0 License.

Zammad developers have provided the users to choose PHP.

Zammad features:

  1. Open-source
  2. Reporting
  3. Messages stream control
  4. Chat user-interface
  5. Integration
  6. Productivity
  7. Easy migration of your existing data
  8. Absolute data security
  9. flexible
  10. Simple and easy-to-use interface
  11. Multitasking

Platforms: Windows, macOS, and Linux.

8- faveohelpdesk

faveohelpdesk

faveohelpdesk is a free web-based ticketing System build on the Laravel framework, it provides businesses with an automated help desk system. It was released as open-source software under the OSL-3.0 license.

faveohelpdesk features:

  1. Open-source software
  2. Seamless email integration
  3. Company branded
  4. Priority support
  5. Unlimited and affordable
  6. Self-service
  7. Integrated with multiple platforms
  8. Can be customized according to the requirement
  9. Notification management
  10. Email and in-app notification

Platforms: Android, iOS, Windows, macOS, and Linux.

9- HelpDeskZ

HelpDeskZ

HelpDeskZ is a free PHP-based software for managing your site's support for better customer service. HelpDeskZ works with PHP 7.2 or higher. It was released as an open-source solution under the GPL-2.0 License.

HelpDeskZ features:

  1. Offer a quality support
  2. Increase your productivity
  3. FREE
  4. Open-source
  5. Self-hosted
  6. Knowledgebase

Platforms: web-based solution, Windows, macOS, and Linux.

10- Webcenter

Webcenter is an open-source easy to use web-based help desk application for businesses such as IT help desk, asset tracking, customer support, and facilities management.

Webcenter features:

  1. Free and affordable
  2. Multi-projects support
  3. Images and files support
  4. Reporting and charts
  5. Email-to-Case feature
  6. Geo-Location Tracking
  7. SMS notification options
  8. Knowledge base
  9. Designed to be integrated with your website
  10. Open-source
  11. Reports
  12. Automated customer surveys
  13. Local language configurable

Platforms: Run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smartphones, and tablets.

11- Handesk

Handesk

Handesk a modular self-hosted powerful ticketing system, it was built to provide companies with multiple teams, multiple users, easy and efficient reporting.

Handesk is a Laravel Help Desk and lead management app. Handesk supports multi-language. It has been released as an open-source solution under  MIT license.

Handesk features:

  1. Open-source
  2. Email polling
  3. Tasks management
  4. Leads management
  5. Email attachments as ticket attachments
  6. Unlimited tasks, projects and leads
  7. Tickets reporting
  8. Tickets can be escalated
  9. Support multi-language
  10. Can merge tickets
  11. Reports and charts
  12. in-app notification
  13. Auto-lead subscription to Mailchimp based on its tags

Platforms: Windows, macOS, and Linux.

12- Trudesk

Trudesk

Trudesk is a complete self-hosted open-source solution for a help desk built for companies with Node.JS and MongoDB. It has fully Quickly resolved issues and tasks. Trudesk is licensed under the Apache License, Version 2.0.

Trudesk features:

  1. Open-Source
  2. Mobile and tablet support with a complete responsive design
  3. Clean user-interface
  4. Real-time tickets and updates
  5. Security permissions
  6. Cloud-hosted
  7. Live support chat
  8. Visual data presentation
  9. Charts and reporting
  10. In-app notification
  11. Mailbox management
  12. Reporting
  13. JavaScript SDK

Platforms: Ubuntu 16.04, cloud provider, docker, bare-metal, or even a Raspberry Pi.

13- OpenDesk

OpenDesk

OpenDesk is a free open-source ticketing system. Its full feature optimizes office desk utilization solutions for small and medium-sized companies. OpenDesk helps employees to reserve their office desks when they work from the office. It was released under GPL-3.0 License.

OpenDesk features:

  1. It helps you to update or remove the existing infrastructure setup.
  2. Open-source
  3. Tickets management
  4. Projects management
  5. Leads management
  6. Multi-user level (admins, managers, .... )
  7. Dashboard with rich widgets
  8. Modify existing reservations.
  9. Booking confirmation alert
  10. Cancellation of existing reservations.
  11. The perfect choice for small and medium-size companies and enterprise organizations.

Platforms: Windows, Linux, and macOS.

14- QuickDesk

QuickDesk

QuickDesk is a free open-source help desk software for small companies, It provides full customer support. It developed in ASP.NET MVC | SQL Server Database. It was released under GPL-3.0 License.

QuickDesk features:

  1. Open-source
  2. Dashboard with Status Counts
  3. Knowledge base
  4. Delete & Restore Ticket
  5. General settings
  6. Replying on Ticket
  7. Managing Cache, Overdue, Escalation, Closing
  8. Setting up SMTP
  9. Dashboard with Status Counts
  10. Escalation
  11. Reporting

Platforms: Windows, Linux, and macOS.

15- React Help Desk

React Help Desk

React Help Desk is an open-source program for live chat. It has a React/Redux front end and Node.js back end. The backend has a control panel that lets you manage multiple chats. It was released as open-source software under MIT License.

React Help Desk features:

  1. Open-source
  2. Real-time chat
  3. React/Redux client, Node/Express server
  4. Typing indicators and notification sounds
  5. Allow you to send an SMS to the admin
  6. Easy to integrate with an existing site

Platforms: Linux, Windows, and macOS.

16- OTOBO

OTOBO

OTOBO is a free self-hosted web-based ticketing system. It was built using open-source web technologies featuring an easy-to-use user interface with a fast implementation and easy customization to your needs. It is easy to install if you are familiar with Perl solutions.

OTOBO features:

  1. Dashboard with all important information
  2. Clear, compact ticket overview
  3. The dynamic panel creates space and order
  4. More safety
  5. Modern customer portal
  6. Optimized forms
  7. Statistics / reporting
  8. Automation notification and process management

Platform: Cloud self-hosted, Linux, Windows, macOS, and Client Web browser.

17- Livehelperchat

Livehelperchat

Livehelperchat is a free open-source powered application with live helper support for a website. It Requires PHP, MySQL. It was released under Apache-2.0 License.

Livehelperchat features:

  1. Featuring web and mobile apps
  2. Support Voice and Video and ScreenShare
  3. Supports Telegram, Twilio (WhatsApp), Facebook Messenger including building a bot.
  4. Integration with many Platforms (Mobile app, Rest API, Node.js, Docker…).
  5. Has quick development guide
  6. Chats
  7. SMTP/ HTTPS support
  8. Multi-language
  9. Windows, Linux, and Mac-native applications.

Platform: Windows, Linux, Mac-native applications, and more.

Conclusion

There are lots of options and solutions to consider if you are facing the power consumption problem with customers, trying one of those open-sources may be you will find the software that good for you.

Do you use any other software or solutions to solve customer issue? What are they?, please add them in the comments blew.







Omama yahia Author: Omama yahia

Medevel's editor, Technical instructor and a python developer