Zammad: Free self-hosted ticketing support system

Zammad is a web-based ticketing and customer support portal for teams, small and medium-sized companies. It helps the support team to manage customer issues and reports from several channels like phone, Facebook, emails, Twitter and chat.

The project is in active development and update by a large community of developers and contributors.

It is used as the primary support system by dozens of companies around the world.

Zammad is a developer-friendly solution and offers a rich REST-API which makes it easy to integrate with other solutions and software. Developers also can use the API to build custom mobile, web or desktop apps based on it.

Features

Responsive user-interface
Tickets manager
Time-based tickets
Ticket Zoom
User profile
Organization Profile
Chat Designer (with Preview)
System Shortcuts
Informative dashboard
Docker support
CSV import/ export
LDAP and Active Directory support
REST-API
Text modules
Webhooks
Time management module
Forms
Spam protection
Chat
Email management
Google integration
Microsoft 365 integration
Twitter integration
Phone integration
Groups manager
Roles manager
Calendars
Customers manager
Activity stream
Analytics and reporting
Order management
Knowledge base
Translated to dozens of languages
Maintenance mode
Scheduler
Multi-channel support
Service levels and the respective agreements (service-level agreements, SLAs)
Docker multi container image

Tech Stack

Zammad is built on top of Ruby programming language and uses JavaScript, CoffeeScript, Elasticsearch, Gulp, Node.js and several other technologies.

Zammad can work with MySQL, MariaDB or PostgreSQL database.

Deployment

If you are a Docker user, you can install Zammad simply using Docker-composer in a few steps.

Installing from source requires, Ruby, a database server (MySQL, MariaDB or PostgreSQL), installing and the package dependencies, Nginx 1.3+ or Apache 2.2+and a reverse proxy configuration.

The supported platforms are: