Osticket Open-source Ticketing system for enterprise

Osticket is a web-based customer ticketing support system. It comes to help you in customer service, make them happy, manage, organize and archive all your support requests and responses in one place, improve your customer experience.

This solution is widely used comes with a large set of feature with easily scale that empower businesses and customer experience.

Unlike its other competitors, Osticket focuses on improve customer service professionally  by providing a simply and easily installation process that helps you to get started with it with no time.

This software is an alternative to higher-cost and complex customer support systems. It used from more than five million people from all around the world.

Osticket is a simple application, easy to use, suitable for all businesses, it comes with social features. It also supports ticket systems on the market.

The open-source Osticket routes inquiries created via email, web-forms and API.

Osticket with basic features 

Features

  1. Open source
  2. Auto-Responder
  3. Multi-user support
  4. Assign tasks
  5. Transfer tasks to another user
  6. Referral tasks
  7. Easy to use with installation wizard support
  8. Agent Collision Avoidance
  9. Help Topics
  10. Ticket Filters
  11. Custom Columns and Queues
  12. Custom Fields
  13. Thread Action
  14. Service-Level Agreements management
  15. Customer Portal
  16. Advanced Search
  17. Tasks workflow
  18. Dashboard Reports
  19. Configurable Help Topic
  20. Customer Support Portal
  21. Built-in knowledge base
  22. Attachment support

Tech Stack

Osticket is built on top of  PHP framework. It requires MySQL 5.5 or higher.

Requirements

  • HTTP server running Microsoft® IIS or Apache
  • PHP version 7.2 to 7.4, 7.4 is recommended
  • mysqli PHP extension
  • MySQL database version 5.5

License

The software is an open-source app released and distributed under the GPL-2.0 License.

Resources


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Omama yahia Author: Omama yahia

Medevel's editor, Technical instructor and a python developer



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