FAVEO is a web-based help desk ticketing system. It is focus on customer service management, incident management, SLA management, built in knowledge base. It also provides Businesses with an automated Helpdesk system to manage customer support.

Furthermore, it is a platform integrated with face book, Twitter, WhatsApp MSG91, and more.

With it, you will get a great customer service. It provides Businesses with an automated Helpdesk system.

The platform comes with a community edition that is totally free and open source, Pro Edition that is a paid version, Freelancer addition, and a service desk  addition.

You can install it from app store. It has an online demo to explore fully featured with no sign up.

The open-source Faveo gives an option to engage your customers on Facebook. Clients can get solutions to their problems while Using Social Networking Site, and we can reply to them from Faveo. You do not have to monitor Faveo and Facebook Separately.

Features

  1. Open-source software
  2. Seamless email integration
  3. Company Branded
  4. Priority support
  5. Unlimited and affordable
  6. Messages inbox
  7. Ticket workflow
  8. Tickets trash
  9. Tickets archive
  10. Self Service
  11. Easy to install with a wizard
  12. cost-effective
  13. ticket management
  14. solution for startups
  15. helps organizations to set up knowledge base
  16. Customized Solution
  17. Email Configuration
  18. Creating and Replying to Tickets
  19. Creation of Agents and Departments
  20. How to create Users & Organization
  21. Fetch client message from Facebook
  22. ticket creation
  23. reply
  24. Agent Panel SPA Conversion
  25. Popular Articles In KB
  26. Login Logs for security
  27. Minor Bug Fixes


Tech Stack

FAVEO build on Laravel framework which is a popular PHP framewor.

Requirements

  • PHP Version: 7.1+
  • Database: MySQL 5.0+
  • Web Server: Apache / IIS / Nginx
  • PHP Extensions: Imap, Mbstring, Mcrypt, OpenSSL, PDO, Tokenizer, XML, Zip
  • Web Server Extension: Pretty URLs or Search Engine Friendly URLs have to be enabled in your web server configuration

Install

You can install community edition easily on the official website

License

It is released under the OSL-3.0  license.

Resources

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