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helpdesk

A collection of 16 posts

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Best 12 Open-source Ticketing System for 2023

A ticketing system is essential for businesses to manage customer support inquiries and improve customer satisfaction. Open-source ticketing systems offer an affordable and customizable solution for businesses of all sizes. Ticketing support systems, such as osTicket, provide many benefits for customer engagement. By using a ticketing system, businesses can track

15 Open-source Free Live-chat Widget Solutions To Boost Your Customer Engagement

15 Open-source Free Live-chat Widget Solutions To Boost Your Customer Engagement

What is a live-chat widget? Live chat widget is basically an embedded JavaScript widget that you add to your website to allow customers and website visitors to chat with site admins directly. A live chat widget in your website help you increase your customer interaction, boost their satisfaction and improve

Chatwoot is an Open Source Self-hosted Customers Messaging System

Chatwoot is an Open Source Self-hosted Customers Messaging System

Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc

Add a live chat to your website or web app with Papercups

Papercups is a live-chat self-hosted client.

FreeScout is an open-source helpdesk for teams

What is FreeScout? FreeScout is a free, open-source web-based support and ticketing system. It is written in PHP using the Laravel framework. FreeScout features a responsive user interface that works on small mobile screens and tablets. It is an ideal solution for team, technical support, and customer support for small

DiamanteDesk: Free, Open-source Ticketing system for enterprise

DiamanteDesk is an enterprise ticketing support system and help desk solution. It aims to meet all the features that the business needs. The aim from it is to help businesses and companies to improve customer service. With it, you can send e-mails, private messages via Facebook. It has the ability

Diamantedesk: Open-source Ticketing System for business

Diamantedesk is an open source web-based Ticketing, help-desk solution aims to allow you to customize for business needs. Diamantedesk offers reliability, flexibility, scalability, and extensibility for many enterprise sectors like IT support, shipping, customer services, healthcare and more. It is built to improve customer service and convert feedback into valuable

Web+center help desk application for businesses

Web+center is an open-source customizable web-based help desk application that comes to fit unique organizational processes. With it, you will be able to customize the platform to specific business functions. It is used as IT help desk, customer support, asset tracking and facilities management, community colleges, hospitals, small businesses,

Otobo Community Edition: an open source web-based ticketing system for business

Otobo is a free self-hosted ticketing system with convincing functionality AND optics. It is the most web based flexible system come to enhance The efficiency and transparency of your business communication. Otobo supports different communication channels which include phone, customer portal, self-managed tickets, email, and text messages. Furthermore, it is

Ticketit: Open-source Laravel-based Ticketing System

Laravel is a trending open-source modern PHP framework for building enterprise and complex as well as small apps. As Laravel becomes the number one PHP framework with its large community and rich ecosystem, developers may require to add a ticketing and support system to their apps. Well, with Ticketit it

QuickDesk: A Self-hosted Open-source Ticketing system

QuickDesk is a web-based self-hosted help desk and ticketing management solution. It is developed by ASP.NET MVC and uses SQL server. QuickDesk is a features-rich solution which makes it ideal for enterprise, small and medium-sized businesses (SMB), and software agencies. QuickDesk offers different level of users and views, It

Osticket Open-source Ticketing system for enterprise

Osticket Open-source Ticketing system for enterprise

Osticket is a web-based customer ticketing support system. It comes to help you in customer service, make them happy, manage, organize and archive all your support requests and responses in one place, improve your customer experience. This solution is widely used comes with a large set of feature with easily

Helpdeskz Open-source Ticketing system for enterprise

Helpdeskz Open-source Ticketing system for enterprise

Helpdeskz is a free help desk software which allows you to manage your sites. It supports web-based ticketing system. The solution can update their business in hours. It is a features-rich and comes with a repository for translations. It made for your business a LoginShare modules that let you integrate

18 Awesome Open-source Self-Hosted Ticketing System for 2022 [Updated]

18 Awesome Open-source Self-Hosted Ticketing System for 2022 [Updated]

Guess you have an e-commerce store business, or a product, and it is growing, gaining more customers, then you get many questions lined up. The problem is that your team cannot provide a timely response to all of them, unanswered questions not being able to give instant support to customers

Handesk an Open-source Ticketing System With Laravel

Handesk an Open-source Ticketing System With Laravel

Handesk is a nifty open-source solution for a helpdesk that helps them organize their customer services, have multiple teams with multiple users by having a powerful simple Ticketing system. The project gained popularity among PHP developers. It is built primarily with PHP. Handesk looks very nice, and it is elementary.