Helpdeskz is a free help desk software which allows you to manage your sites. It supports web-based ticketing system.
The solution can update their business in hours. It is a features-rich and comes with a repository for translations.
It made for your business a LoginShare modules that let you integrate HelpDeskZ with your Drupal, Magento or WordPress site,
HelpDeskZ Offer a quality support, increase your productivity, it's a quality product with no price, it makes support management easier than never.
HelpDeskZ is suitable for customer support needs to manage customer problem.
HelpDeskZ supports IMAP fetching, this allows the auto-creation of tickets from incoming emails to a set email address.
- open source
- IMAP fetching
- Management app
- Support API
- easy to use
- Email Piping
- Support Tickets
- Update ticket
- Create a new ticket
- Retrieve a list of all tickets
- Update ticket
- Ticket Messages
- Retrieve messages from a ticket
- Retrieve list of attachments
- Retrieve file content from an attachment
- Delete attachment
- Staff Authentication
- Retrieve details of staff user by ID
HelpDeskZ is developed with CodeIgniter PHP framework 4.
- PHP version 7.3 or newer is required
- intl extension, mbstring extension and imap extension installed.
- MySQL (5.1+) via the MySQLi driver
- Unzip the HelpDeskZ script package.
- Browse to directory /hdz/app/Config/ and rename the file Helpdesk.new.php to Helpdesk.php.
- Edit this file and complete the required information (Site URL, database information, etc).
You can find more here.
The community edition is released under the The GPLv2 license.