OpenSupports: A lightweight web-based support ticket system for SMB

OpenSupports is a free web-based open-source ticket support system that combines simplicity and productivity.

It offers a complete user system, a knowledge base with a frequently asked questions (FAQs) database, multi-languages support, and more.

OpenSupports dashboard

OpenSupports aims for small- and medium-sized companies and IT support services.

With its simple ticket workflow and staff management, the OpenSupports software package does not require time to install, learn or integrate into the company workflow.

The application supports SMTP and IMAP which offer a complete email notification. Furthermore, It offers email templates to enhance customer engagements.

OpenSupports Features

  1. Open-source
  2. Self-hosted
  3. Wizard installation support
  4. Informative Dashboard
  5. Tickets management
  6. Ticket priority
  7. Articles management
  8. Department management
  9. Activity stream
  10. Responsive user-interface
  11. Developer-friendly REST-API
  12. Docker installation support
  13. Statistics and graphs
  14. Custom Ticket response
  15. WYSIWYG editor
  16. Ticket language support
  17. Recaptcha support
  18. File attachments with support of many documents
  19. CSV import
  20. System notification
  21. Registration API keys
  22. Email integration
  23. Email Templates
  24. Email notification
  25. Well documented for end-users
  26. Developer ready documentation
  27. Easy upgrade method
  28. Custom ticket
  29. Support adding new languages
  30. Ban/ Unban user
  31. User custom field

Supported languages

Currently, the system supports a dozen of languages which are:

  1. English
  2. Spanish
  3. German
  4. French
  5. Portuguese
  6. Japanese
  7. Russian
  8. Chinese
  9. Hindi
  10. Turkish

Tech stack

OpenSupports is built with PHP5.6 and MySQL 4.1.

License

OpenSupports is released distributed under the GPLv3.0 license.

Resources


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Author
Hamza Musa Author: Hamza Musa

A physician with programming skills and Linux user.



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