Diamantedesk: Open-source Ticketing System for business

Diamantedesk is an open source web-based Ticketing, help-desk solution aims to allow you to customize for business needs.

Diamantedesk offers reliability, flexibility, scalability, and extensibility for many enterprise sectors like IT support, shipping, customer services, healthcare and more.

It is built to improve customer service and convert feedback into valuable experience

The system comes with a rich set of features and fancy look with informative dashboard filled with graphs, charts, and logs.

Features

  1. Free Open-source
  2. Self-hosted
  3. 3 channels of support: email, web portal and phone
  4. Modern and the most prospective technologies
  5. Deep integrations with other CRM systems (OroCRM, SalesForce, SugerCRM)
  6. Integration support with eCommerce solutions like Magento, Prestashop, Shopify, eBay, and Amazon Marketplace.
  7. Full control of the system via API
  8. Only interacting with companies through a single channel
  9. Highly customizable
  10. Decreasing waiting time
  11. Decreasing labor costs
  12. Increasing customer's satisfaction and loyalty
  13. Support reports
  14. Automation processes
  15. Bug tracking
  16. REST-API (Application Programming Interface)
  17. File attachment
  18. Ticket support workflow
  19. Access-control list (ACL)
  20. User-level permission
  21. Ticket-level permission
  22. Social and third-party login (Gmail, LinkedIn, Facebook, and Twitter)

Tech stack

It is based on PHP 5, Symfony2, Oro Platform, Bootstrap

License

It is published under the Open Software License (OSL 3.0).

Resources