Diamantedesk is an open source web-based Ticketing, help-desk solution aims to allow you to customize for business needs.
Diamantedesk offers reliability, flexibility, scalability, and extensibility for many enterprise sectors like IT support, shipping, customer services, healthcare and more.
It is built to improve customer service and convert feedback into valuable experience
The system comes with a rich set of features and fancy look with informative dashboard filled with graphs, charts, and logs.
- Free Open-source
- 3 channels of support: email, web portal and phone
- Modern and the most prospective technologies
- Deep integrations with other CRM systems (OroCRM, SalesForce, SugerCRM)
- Integration support with eCommerce solutions like Magento, Prestashop, Shopify, eBay, and Amazon Marketplace.
- Full control of the system via API
- Only interacting with companies through a single channel
- Highly customizable
- Decreasing waiting time
- Decreasing labor costs
- Increasing customer's satisfaction and loyalty
- Support reports
- Automation processes
- Bug tracking
- REST-API (Application Programming Interface)
- File attachment
- Ticket support workflow
- Access-control list (ACL)
- User-level permission
- Ticket-level permission
- Social and third-party login (Gmail, LinkedIn, Facebook, and Twitter)
It is based on PHP 5, Symfony2, Oro Platform, Bootstrap
It is published under the Open Software License (OSL 3.0).