Transforming Healthcare with Salesforce: A Comprehensive Overview

Transforming Healthcare with Salesforce: A Comprehensive Overview

Being a very complicated and multi-compound sphere, healthcare faces a great number of challenges. To make the operations in the industry more efficient, its representatives increasingly turn to various tools, and Salesforce is one of them. When discussing Salesforce in Healthcare, Health Cloud is usually implied. The article explains the Salesforce Health Cloud and how the sphere can benefit from it.

What Is Salesforce Health Cloud?

Salesforce Health Cloud is a patient and doctor relationship platform designed by Salesforce specifically for the healthcare sector. It aims to put patients at the center of the process by giving caregivers and providers a complete view of the patient, intelligent care collaboration, and the ability to engage with patients in a whole new way.

Salesforce Enterprise and Salesforce Unlimited are the two price categories available for purchasing Health Cloud. With the Enterprise one, you have a system that can be shaped to fit your unique needs. It's got neat automation features, so you can set up workflows and approvals like a pro. Plus, it’s got this thing called API access that makes blending it with other systems a breeze. It’ll set you back $300 a month if you pay yearly.

If you want to go all out, there's the Unlimited Edition. You get even better customization and tons more API access. It's got these things called full-size sandboxes, where you can conduct testings without any manipulations in the main system. And they're available around the clock for support. They even have these special setup services – they call them Salesforce's Accelerators. It pushes past a lot of the limits in the Enterprise plan, so it's truly "Unlimited." This one's going for $450 a month.

Salesforce Health Cloud Capabilities

The contemporary healthcare landscape demands robust solutions, and Salesforce Health Cloud is at the forefront of this transformation. The platform presents an innovative array of features tailored to elevate patient care and enhance operational efficiency. Let's delve into its key offerings:

Patient Data at Your Fingertips

You know what makes for top-notch care? Having all the patient's info in one easy-to-access spot. With Salesforce Health Cloud, everything from allergies to those tricky diagnostic reports are neatly and safely packed in one place. Think about it: with just a couple of clicks, you've got the whole picture - current health status, previous appointments, medications they're on, and other vital details.

Teamwork Makes The Dream Work

For healthcare professionals, being in sync is vital. Health Cloud is all about making sure everyone's on the same page, from the moment a patient is diagnosed to their follow-up visits.

The Cloud connects smoothly with existing electronic health records (EHR). So, not only do you get a unified view of all tasks and goals linked to treatment plans, but also patients can easily sign up for care. This means cutting down on costs and delivering even better service.

Workflow Automation

Operational inefficiencies are often a byproduct of redundant manual processes. The Health Cloud stands out with its adept workflow automation tools, eliminating the need for repetitive tasks and enhancing productivity. Typical tasks like appointment scheduling, reminders, and medication become automatable, improving operational effectiveness. It frees up time for healthcare workers to concentrate on patient care.


Patients today want more control. With this platform, they're getting the power to access records about their health, chat with doctors, book appointments, and peek into their medical info. It's all about being open and building trust.

Analytics and Insights

Data-driven insights are integral for the evolution of healthcare strategies. With Health Cloud's sophisticated analytics capabilities, healthcare providers can derive actionable insights, ensuring continual improvement in care delivery. It is possible to assess how patients participate in therapies and treatments as well as their reasons for stopping. With the use of this knowledge, original solutions may be developed for better outcomes.

How Does the Salesforce Health Cloud Improve Healthcare?

Such a scope of capabilities created many opportunities for healthcare improvement. Let's see how the Cloud has been changing the sphere for the better:


According to Marketsplash, personalization increases patient satisfaction by 40%. The Salesforce Health Cloud offers customized patient encounters across a variety of channels at every step of the patient's journey. A gateway allows medical staff to reply in real-time to patient demands on an individual basis. Most significantly, by creating individualized patient programs, medical technology businesses can assist patients in receiving the best possible care.

Population Health Management

Salesforce Health Cloud steps up to the plate by providing a panoramic view of population health. By sifting through masses of data, healthcare professionals can spot trends, map out health patterns, and take the actions required.

Additionally, the Cloud helps healthcare professionals divide up patient populations, spot high-risk people, and take preventive measures to stop negative health outcomes. It makes it easier to coordinate care among many organizations, guaranteeing continuity of care.

Chronic Disease Management

Managing chronic diseases is a long-haul journey, not a sprint. Salesforce Health Cloud assists with it by making this trek smoother. By pooling together medical data and layering on smart analytics, it helps in tracking disease progression, fine-tuning treatments, and keeping patients looped in every step of the way.

Remote Monitoring

Gone are the days when patients had to swing by the clinic for every minor check-up. With Health Cloud’s remote monitoring tools, doctors can keep tabs on patients' health metrics from miles away. Salesforce Health Cloud promotes virtual care by connecting with telehealth systems, providing online consultations, and enabling real-time data sharing for remote patient monitoring.

Improving Medical Devices Usage

The Salesforce Health Cloud is utilized by medical equipment makers in sales because it centralizes data, generates significant insights, and enables task automation across various devices. Medical personnel may receive real-time treatment predictions, data, and insights for each contract.

Final Word

Although in our minds, healthcare usually stands separately from other industries, the management principles and solutions are pretty similar. So why not turn to specialized digital tools like most other spheres do? According to a study by Alfred Hospital, 61,5% of patients faced at least one medication error. This is only one of the issues that Salesforce may fix. Data management, communication, care personalization, and chronic disease management are only a few aspects that get efficiently improved, and Salesforce keeps improving and introducing new features, opening doors to new opportunities.

About the Author

Art Malkovich

Art Malkovich is a co-founding partner and CEO at Onilab. The company develops eCommerce websites and progressive web apps on a turnkey basis, offers store migration and UX/UI design services. Art has a profound expertise in web development, project management, and data analysis. He strives to keep the team one step ahead with a current focus on headless commerce.

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