FAVEO is a web-based help desk ticketing system. It is focus on customer service management, incident management, SLA management, built in knowledge base. It also provides Businesses with an automated Helpdesk system to manage customer support.
Furthermore, it is a platform integrated with face book, Twitter, WhatsApp MSG91, and more.
With it, you will get a great customer service. It provides Businesses with an automated Helpdesk system.
The platform comes with a community edition that is totally free and open source, Pro Edition that is a paid version, Freelancer addition, and a service desk addition.
You can install it from app store. It has an online demo to explore fully featured with no sign up.
The open-source Faveo gives an option to engage your customers on Facebook. Clients can get solutions to their problems while Using Social Networking Site, and we can reply to them from Faveo. You do not have to monitor Faveo and Facebook Separately.
Features
Open-source software
Seamless email integration
Company Branded
Priority support
Unlimited and affordable
Messages inbox
Ticket workflow
Tickets trash
Tickets archive
Self Service
Easy to install with a wizard
cost-effective
ticket management
solution for startups
helps organizations to set up knowledge base
Customized Solution
Email Configuration
Creating and Replying to Tickets
Creation of Agents and Departments
How to create Users & Organization
Fetch client message from Facebook
ticket creation
reply
Agent Panel SPA Conversion
Popular Articles In KB
Login Logs for security
Minor Bug Fixes
Tech Stack
FAVEO build on Laravel framework which is a popular PHP framewor.
Requirements
PHP Version: 7.1+
Database: MySQL 5.0+
Web Server: Apache / IIS / Nginx
PHP Extensions: Imap, Mbstring, Mcrypt, OpenSSL, PDO, Tokenizer, XML, Zip
Web Server Extension: Pretty URLs or Search Engine Friendly URLs have to be enabled in your web server configuration
Install
You can install community edition easily on the official website
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