OpenSupports: A lightweight web-based support ticket system for SMB
OpenSupports is a free web-based open-source ticket support system that combines simplicity and productivity.
It offers a complete user system, a knowledge base with a frequently asked questions (FAQs) database, multi-languages support, and more.
OpenSupports aims for small- and medium-sized companies and IT support services.
With its simple ticket workflow and staff management, the OpenSupports software package does not require time to install, learn or integrate into the company workflow.
The application supports SMTP and IMAP which offer a complete email notification. Furthermore, It offers email templates to enhance customer engagements.
OpenSupports Features
- Open-source
- Self-hosted
- Wizard installation support
- Informative Dashboard
- Tickets management
- Ticket priority
- Articles management
- Department management
- Activity stream
- Responsive user-interface
- Developer-friendly REST-API
- Docker installation support
- Statistics and graphs
- Custom Ticket response
- WYSIWYG editor
- Ticket language support
- Recaptcha support
- File attachments with support of many documents
- CSV import
- System notification
- Registration API keys
- Email integration
- Email Templates
- Email notification
- Well documented for end-users
- Developer ready documentation
- Easy upgrade method
- Custom ticket
- Support adding new languages
- Ban/ Unban user
- User custom field
Supported languages
Currently, the system supports a dozen of languages which are:
- English
- Spanish
- German
- French
- Portuguese
- Japanese
- Russian
- Chinese
- Hindi
- Turkish
Tech stack
OpenSupports is built with PHP5.6 and MySQL 4.1.
License
OpenSupports is released distributed under the GPLv3.0 license.
Resources
- https://github.com/opensupports/opensupports
- https://www.opensupports.com/
- https://medevel.com/17-ticket-system-self-hosted/
