Hesk: Open-source Ticketing system for enterprise
Table of Content
Hesk is a simple open-source ticketing system. It comes with two company versions that let you choose from them.
The platform downloaded from over than 650,000 times. It is a features-rich and comes with a large set of integration options that make it ideal to use for a company.
These platform support different types of customer services because it uses two versions that you can choose from them that let you improve customer service.
The two version is Help Desk Software HESK, and Powerful Service Desk SysAid, and they come with different features.
SysAid centralized solution help managing all your IT tasks. It is complete ITSM solution.
HESK helps enterprises to resolve common issues quickly by addressing them in the knowledge base, stay in control of your customer support. It is power and simplicity software.
Features
- Lightweight
- FREE
- Informative rich dashboard
- Better Customer Support
- Faster Response Time
- Cloud help desk available
- Team management
- Template management
- Task categories
- self-service portal
- knowledge base
- Asset management
- Completely customizable
- Supporting unlimited custom fields/forms
- effective help desk software
- user-friendly interface
- reporting
- analytics
- best-of-breed integrations
- Ticket insights
- Responsive user-interface
- import and export
