UVdesk: Open-source Ticketing system for enterprise

UVdesk is an enterprise-grade ticketing support system. It comes in two editions an enterprise edition and a community-skeleton open-source edition.

The solution is a features-rich and comes with a large set of apps and integration options, makes it ideal for enterprise use.

Unlike its other competitors, UVdesk focuses on workflow by providing two workflow options: a condition-based workflow and an event-based workflow. These workflows support different types of customer services which increase the productivity, and improve customer satisfaction.

UVdesk is suitable for teams in a large enterprise not just because it offers unlimited team and user group creation, and comes with social features makes the support workflow a blaze. It also features a comprehensive mail management and internal team notes and communication.

The open-source skeleton project is packed by a large community of developers who keep it updated with new features and fixes.

Features

1. Configurable Automated actions
2. Tickets formation and workflow
3. Filter based on ticket status, ID, agent, customer, etc
4. Ticket insights
5. Tickets category
6. Task management system
7. Highly customizable
8. Mail integration
9. Priority
10. Modular system
11. Marketplace
12. Google ReCAPTCHA
13. Custom Ticket Fields
14. Email Piping
15. Mail To Ticket (Email Ticket)
16. Bolting (Locking) Ticket Thread
17. Forwarding Tickets
18. Secret Notes
19. Saved Responses
20. Ticket Priority
21. Ticket Status
22. Ticket tags
23. Ticket Assignment
24. Condition-Based Workflow
25. Event-Based Workflow
26. Agent Privileges
27. Groups Creation
28. Team creation and management
29. Image Viewer Via Image Gallery
30. Form builder
31. Custom workflow
32. Social media integration (Facebook and Twitter)
33. Multi-channel management support
34. Multi-users with groups, permissions support
35. Themes customization
36. Disqus integration
37. Custom Contact Form
38. Survey & Feedback Form
39. Custom contact fields
40. Whitelisting
41. Blacklist manager
42. Single Sign On (SSO)/ Social Media Login App
43. eCommerce channel support
44. Amazon Seller Central support
45. Facebook marketplace integration
46. Mailbox integration
47. CMS and eCommerce extensions: WordPress, Joomla, Magento, PrestaShop, Shopify, OpenCart.
48. Docker installation support
49. Translation Support (Multilingual)
50. Unlimited groups and teams
51. Spam protection
52. Branding customization
53. Full-text search
54. Email templates
55. REST-API
56. Message broadcasting
57. Prepared automated Response
58. Add multiple attachments
59. User-friendly installation
60. Agent notes
    
    
    

Tech Stack

UVdesk is built on top of Symphony a PHP framework and uses Backbone.js framework. It requires MySQL 5.7.23 or higher.

Requirements

• OS: Ubuntu 16.04 LTS or higher / Windows 7 or Higher (WAMP / XAMPP).
• SERVER: Apache 2 or NGINX.
• RAM: 3 GB or higher.
• PHP: 7.2 or higher and less than 8.
• Processor: Clock Cycle 1 Ghz or higher.
• For MySQL users: 5.7.23 or higher.
• Composer: 1.6.5 or higher and less than 2.
• PHP IMAP & PHP Mailparse for Ubuntu, Windows, Centos, Mac.

Install

You can install UVdesk community edition easily on DigitalOcean (Affiliate link) using Docker and Docker-compose.

License

The community edition is released under MIT license.

Resources

• https://www.uvdesk.com/en/opensource/
• https://github.com/uvdesk/community-skeleton
• 17 Awesome Open-source Self-Hosted Ticketing System [2021]