Zammad: Free self-hosted ticketing support system

Zammad is a web-based ticketing and customer support portal for teams, small and medium-sized companies. It helps the support team to manage customer issues and reports from several channels like phone, Facebook, emails, Twitter and chat.

The project is in active development and update by a large community of developers and contributors.

It is used as the primary support system by dozens of companies around the world.

Zammad is a developer-friendly solution and offers a rich REST-API which makes it easy to integrate with other solutions and software. Developers also can use the API to build custom mobile, web or desktop apps based on it.

Features

1. Responsive user-interface
2. Tickets manager
3. Time-based tickets
4. Ticket Zoom
5. User profile
6. Organization Profile
7. Chat Designer (with Preview)
8. System Shortcuts
9. Informative dashboard
10. Docker support
11. CSV import/ export
12. LDAP and Active Directory support
13. REST-API
14. Text modules
15. Webhooks
16. Time management module
17. Forms
18. Spam protection
19. Chat
20. Email management
21. Google integration
22. Microsoft 365 integration
23. Twitter integration
24. Phone integration
25. Groups manager
26. Roles manager
27. Calendars
28. Customers manager
29. Activity stream
30. Analytics and reporting
31. Order management
32. Knowledge base
33. Translated to dozens of languages
34. Maintenance mode
35. Scheduler
36. Multi-channel support
37. Service levels and the respective agreements (service-level agreements, SLAs)
38. Docker multi container image

Tech Stack

Zammad is built on top of Ruby programming language and uses JavaScript, CoffeeScript, Elasticsearch, Gulp, Node.js and several other technologies.  

Zammad can work with MySQL, MariaDB or PostgreSQL database.

Deployment

If you are a Docker user, you can install Zammad simply using Docker-composer in a few steps.

Installing from source requires, Ruby, a database server (MySQL, MariaDB or PostgreSQL), installing and the package dependencies, Nginx 1.3+ or Apache 2.2+and a reverse proxy configuration.

The supported platforms are:

1. Ubuntu
2. Debian
3. CentOS
4. openSUSE/ SLES

Operating system

1. Ubuntu
2. CentOS
3. Fedora
4. Debian
5. Docker

Hardware requirements

A. Minimal hardware requirements

1. 2 CPU cores
2. 4 GB RAM

B. Optimal hardware requirements for better performance

1. 4 CPU cores
2. 6 GB RAM

License

• GNU AFFERO General Public License (GNU AGPLv3).

Resources

• https://github.com/zammad
• https://admin-docs.zammad.org/en/latest/index.html
• https://medevel.com/17-ticket-system-self-hosted/