Diamantedesk: Open-source Ticketing System for business

Diamantedesk is an open source web-based Ticketing, help-desk solution aims to allow you to customize for business needs.

Diamantedesk offers reliability, flexibility, scalability, and extensibility for many enterprise sectors like IT support, shipping, customer services, healthcare and more.

It is built to improve customer service and convert feedback into valuable experience

The system comes with a rich set of features and fancy look with informative dashboard filled with graphs, charts, and logs.

Features

1. Free Open-source
2. Self-hosted
3. 3 channels of support: email, web portal and phone
4. Modern and the most prospective technologies
5. Deep integrations with other CRM systems (OroCRM, SalesForce, SugerCRM)
6. Integration support with eCommerce solutions like Magento, Prestashop, Shopify, eBay, and Amazon Marketplace.
7. Full control of the system via API
8. Only interacting with companies through a single channel
9. Highly customizable
10. Decreasing waiting time
11. Decreasing labor costs
12. Increasing customer's satisfaction and loyalty
13. Support reports
14. Automation processes
15. Bug tracking
16. REST-API (Application Programming Interface)
17. File attachment
18. Ticket support workflow
19. Access-control list (ACL)
20. User-level permission
21. Ticket-level permission
22. Social and third-party login (Gmail, LinkedIn, Facebook, and Twitter)

Tech stack

It is based on PHP 5, Symfony2, Oro Platform, Bootstrap

License

It is published under the Open Software License (OSL 3.0).

Resources

• https://medevel.com/17-ticket-system-self-hosted/
• https://github.com/eltrino/diamantedesk-application
• https://diamantedesk.com/