Diamantedesk is an open source web-based Ticketing, help-desk solution aims to allow you to customize for business needs.
Diamantedesk offers reliability, flexibility, scalability, and extensibility for many enterprise sectors like IT support, shipping, customer services, healthcare and more.
It is built to improve customer service and convert feedback into valuable experience
The system comes with a rich set of features and fancy look with informative dashboard filled with graphs, charts, and logs.
Features
Free Open-source
Self-hosted
3 channels of support: email, web portal and phone
Modern and the most prospective technologies
Deep integrations with other CRM systems (OroCRM, SalesForce, SugerCRM)
Integration support with eCommerce solutions like Magento, Prestashop, Shopify, eBay, and Amazon Marketplace.
Full control of the system via API
Only interacting with companies through a single channel
Highly customizable
Decreasing waiting time
Decreasing labor costs
Increasing customer's satisfaction and loyalty
Support reports
Automation processes
Bug tracking
REST-API (Application Programming Interface)
File attachment
Ticket support workflow
Access-control list (ACL)
User-level permission
Ticket-level permission
Social and third-party login (Gmail, LinkedIn, Facebook, and Twitter)
Tech stack
It is based on PHP 5, Symfony2, Oro Platform, Bootstrap
License
It is published under the Open Software License (OSL 3.0).
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