Otobo Community Edition: an open source web-based ticketing system for business

Otobo is a free self-hosted ticketing system with convincing functionality AND optics. It is the most web based flexible system come to enhance The efficiency and transparency of your business communication.

Otobo supports different communication channels which include phone, customer portal, self-managed tickets, email, and text messages.

Furthermore, it is used as a customer service, help desk, IT services management, classic IT support, contact point for field service and dealers or personnel administration.

Otobo comes in two editions: an enterprise edition and an open-source self-hosted community edition. The open-source edition is packed with dozens of features and options, but it lacks some major features for enterprise.

Features

1. Fast implementation
2. Highly customizable
3. Regular free updates
4. Functional
5. Flexible
6. Ticket workflow: (Create, read, update, delete)
7. Responsive user-interface
8. Support Office or home office
9. Modern customer portal
10. Dashboard with all important information
11. Clear, compact ticket overview
12. Dynamic panel creates space and order
13. Dynamic field contents: generated hierarchically.
14. Only relevant data is requested.
15. Extended field labels for easier onboarding
16. Multi-column forms
17. Hide / Show: Only required fields are displayed
18. Flexibly adapted to the respective requirements
19. Data retrieving from external data sources: Microsoft-Dynamics, SAP, Odoo and other systems.
20. Built-in Brute Force Protection
21. Ticket Management
22. Communication channels
23. Integration with SAP, Odoo, Flectra, CTI
24. Statistics / reporting
25. Automation & process management
26. Dynamic field
27. Multiple form column support
28. Dialogue-based interface
29. 2 factor authentication
30. System-wide live search with Full-text search support
31. Open Streetmap integration
32. Service catalog
33. Draft mode for email and notes
34. Bulk (Batch) actions
35. Link, merge and split tickets
36. Surveys
37. System monitoring tools
38. Connectors for Odoo, SAP, Flectra, CTI and more
39. Email filtering
40. Ticket prioritizing
41. Ticket archive
42. Performance monitor
43. Multi-language support

As coming soon feature, it will support chatbot.

Tech stack

It is written with Perl, JavaScript, CSS, PL SQL, HTML, and Shell languages.

It can be filled with data from any external database such as SAP, Microsoft Dynamics or other systems.

The system can be installed either from source or with a Docker image.

License

Otobo community edition is released under the GNU General Public License.

Resources

• https://github.com/RotherOSS/otobo
• https://otobo.de/de/
• https://medevel.com/17-ticket-system-self-hosted/