QuickDesk: A Self-hosted Open-source Ticketing system
QuickDesk is a web-based self-hosted help desk and ticketing management solution. It is developed by ASP.NET MVC and uses SQL server.
QuickDesk is a features-rich solution which makes it ideal for enterprise, small and medium-sized businesses (SMB), and software agencies.
QuickDesk offers different level of users and views, It starts with super admin users who can modify and configure the system, system users like technical supports and agents.
Another primary feature for QuickDesk is its custom reporting and report types and the ability to export them in spreadsheet formats.
Here is the current reports you can export with QuickDesk:
- Agent Wise Ticket Status Report
- Category Wise Ticket Status Report
- Ticket Overdue Status Report
- Ticket Overdue User Wise Report
- Ticket Escalation Report
- Ticket Deleted Report
- Priority Wise Ticket Status Report
- Agent Detail Report
- User Wise Check-in Checkout Report
- Agent Working Hours Year Wise Report
Here we list all QuickDesk features, hoping that will help you to understand all its features and advantages.
QuickDesk Features
- Ticket management
- Ticket lifecycle management
- Tickets list
- Tickets search and filtering
- Tickets assignment
- Ticket detail view.
- File attachments
- Ticket history
- WYSIWYG editor
- Ticket note
- Ticket replies
- Informative dashboard
- System admin, user, and agent roles management
- System notification
- Reports
- Email integration and notification with SMTP
- SLA (service-level agreement) policies
- Business-hours configuration
- Ticket category assignments
- Menu and navigation management
- Escalation
- Tickets deletion
- Tickets restoration
- Ticket allocation
- Knowledge base
- Agent Detail Report
- User Wise Check-in Checkout Report
- Agent Working Hours Year Wise Report
- Well documented
License
QuickDesk is released under GNU General Public License v3.0
