Ticketit: Open-source Laravel-based Ticketing System

Laravel is a trending open-source modern PHP framework for building enterprise and complex as well as small apps.

As Laravel becomes the number one PHP framework with its large community and rich ecosystem, developers may require to add a ticketing and support system to their apps. Well, with Ticketit it takes no time.

Ticketit is a free self-hosted Laravel-based ticketing system. It can be integrated smoothly with other Laravel projects.

Even though, the project is archived on GitHub, many Laravel developers are forking it and integrating it in their projects.

Features

1. Self-hosted
2. Free and open-source
3. Tickets creation and management
4. Multi-user levels: system admins, users, support, and agents
5. Tickets list
6. Tickets filtering
7. Tickets search
8. Ticketing sorting by category, priority, agent, status, owner, and update date.
9. Agent tickets list
10. Admin dashboard with overall stats, graphs, and tickets stats
11. Administrators management
12. Email notification
13. Integrate tickets views into your Laravel pages (Developer)
14. Global system configuration
15. Highly customization
16. Well documented
17. Developer friendly
18. Auto-assign tickets to agents
19. Ticket comments
20. Custom ticket stats
21. Ticket access restrictions
22. Localization: (English, Hungarian, Brazilian Portuguese, German, and Arabic language packs are included)
23. Re-open closed tickets
24. Ticket file attachments
25. Dashboard statistics
26. Simple text editor
27. Quick installer wizard for easy install

License

• The project is released under MIT license. However, not it locked in Public Archive on GitHub.

Resources

• https://github.com/thekordy/ticketit?ref=madewithlaravel.com
• https://medevel.com/17-ticket-system-self-hosted/