Web+center help desk application for businesses

Web+center is an open-source customizable web-based help desk application that comes to fit unique organizational processes. With it, you will be able to customize the platform to specific business functions.

It is used as IT help desk, customer support, asset tracking and facilities management, community colleges, hospitals, small businesses, non-profits, and government organizations

It has over 100,000 installations worldwide, and it is supporting millions of end-users.

Web+Center offers both smartphone mobile apps and full-screen browser interfaces for technicians and end-user to create, submit, track, manage and analyze support issues.

Features

1. Support of browser-based devices
2. Customizable
3. Open-source
4. Survey and analysis features.
5. Affordable
6. Completely scalable
7. Reports
8. self-register
9. uses Active Directory authentication methods
10. update support tickets
11. check the status of their support cases.
12. Options for FAQ
13. Remote control
14. Text chat support
15. Resource reservation system
16. Create, update support tickets
17. Dispatching options
18. Project management
19. Support management system

Requirements

• Internet connection
• Windows Server 2008/Windows 7/Server 2012/Server 2016
• MS SQL Server SQL 2005-2012/2016 Database OR MS Access DB Driver (Installed with Windows OS)
• MS Internet Information Server (IIS)

Resources

• https://medevel.com/17-ticket-system-self-hosted/
• https://www.inet-sciences.com/webcenter-overview/