Create a live chat support system with this remarkable Libra solution: LiveHelperChat

An interactive chat widget embedded in a website or a web app provides a direct communication live channel between the customer (visitor/ user) and the service provider.

Chat widgets are reliable and easy support channels and ticket sources for many enterprise ticketing and support systems.

Some CRM solutions have integrated LiveChat support systems and support ticket management solution. We covered 23 open-source CRM solutions here, we recommend checking them out.

While many embedded chat widgets come as SaaS, our topic of the day LiveHelperChat is free and open-source.

LiveHelperChat is an integrated chat widget software with a rich reactive browser-compatible dashboard. It allows you to install and manage a highly sophisticated ticketing and support system based on your website chat button.

Remigijus Kiminas (a software engineer from Lithuania), created LiveHelperChat as an open-source alternative to many SaaS solutions like Tawk.to, LiveAgent and Chaport.

He did a remarkable job creating a complete real-time support system that can be integrated into any web app. He also made sure, his system works with Telegram, Twilio, Facebook Messenger and integrates well with chatbots.

The system also plays well with other open-source systems team collaboration and messaging systems like Mattermost.

If you prefer to use Slack for your business communication and customer support, no worries, LiveHelperChat can integrate seamlessly into a Slack channel.

Because it is a developer-friendly system, LiveHelperChat is customizable, which is ideal for SMB (Small and Medium Size Businesses) and large-scale enterprises.

Many online similar services, do not support RTL (Right-to-Left) languages like Arabic, Hebrew, Persian, and Urdu. Unlike these expensive services, LiveHelperChat offers built-in support for these languages out-of-box.

Why do we like LiveHelperChat?

• Uses open-source technologies: React, PHP/ MySQL/ MariaDB/ Apache or Nginx
• Apache License 2.0
• Integration with dozens of services and open-source projects
• Rich features
• Extensions
• RTL support (Arabic, Urdu, Hebrew)
• Install wizard
• Kanban style dashboard page
• Embedded code generation
• DigitalOcean marketplace (takes less than 2 mins to have your support live chat system up and running)
• Mobile client
• Windows, macOS clients
• Browser extensions
• Developer-friendly
• Laravel PHP framework support
• Mobile app with Flutter
• Voice, Video and ScreenShare support

Primary features

1. Open-source (Apache 2.0 license)
2. Self-hosted
3. Lightweight chat widget
4. Rich features back-office (dashboard)
5. XMPP support for new chat messages on your iPhone, iPad, Android
6. Work hours management
7. Multiple chat at the same time
8. Multiple operators
9. Chat archive
10. Messages search
11. Priority queue
12. Priority management
13. Automated chat resume
14. Chat, messages, users and log statistics
15. Chat transcript printing support
16. Chat transcript share (via email)
17. File upload
18. Multiple files attachment
19. XML and JSON chat messages export
20. Cronjobs
21. Callbacks
22. SMTP support
23. HTTPS support by default
24. no-cookies system
25. Multilanguage support
26. RTL (Right-to-Left) languages support
27. Prefill form fields
28. Automatic chat response
29. Geo detection with third-party services
30. User blocking and banning
31. Windows, Linux, and macOS native apps
32. iOS and Android native apps
33. Template override system
34. Voting module
35. FAQs module
36. Online users map
37. BB Code support
38. Link recognition
39. Total page view tracking, visits and statistics
40. User, group, permission management
41. Google Chrome extensions
42. Laravel version support

License

LiveHelperChat is generously released under Apache-2.0 License (Open-source).

Resources

• https://github.com/LiveHelperChat/livehelperchat
• Top 23 Open-source Free CRM Self-hosted systems
• 17 Awesome Open-source Self-Hosted Ticketing System [2021]