Self-hosted
Zammad is a web-based ticketing and customer support portal for teams, small and medium-sized companies. It helps the support team to manage customer issues and reports from several channels like phone, Facebook, emails, Twitter and chat. The project is in active development and update by a large community of developers
Open-source
FAVEO is a web-based help desk ticketing system. It is focus on customer service management, incident management, SLA management, built in knowledge base. It also provides Businesses with an automated Helpdesk system to manage customer support. Furthermore, it is a platform integrated with face book, Twitter, WhatsApp MSG91, and more.
Open-source
Osticket is a web-based customer ticketing support system. It comes to help you in customer service, make them happy, manage, organize and archive all your support requests and responses in one place, improve your customer experience. This solution is widely used comes with a large set of feature with easily
Open-source
Hesk is a simple open-source ticketing system. It comes with two company versions that let you choose from them. The platform downloaded from over than 650,000 times. It is a features-rich and comes with a large set of integration options that make it ideal to use for a company.
Open-source
Helpdeskz is a free help desk software which allows you to manage your sites. It supports web-based ticketing system. The solution can update their business in hours. It is a features-rich and comes with a repository for translations. It made for your business a LoginShare modules that let you integrate
Open-source
UVdesk is an enterprise-grade ticketing support system. It comes in two editions an enterprise edition and a community-skeleton open-source edition. The solution is a features-rich and comes with a large set of apps and integration options, makes it ideal for enterprise use. Unlike its other competitors, UVdesk focuses on workflow
ticketing system
Guess you have an e-commerce store business, or a product, and it is growing, gaining more customers, then you get many questions lined up. The problem is that your team cannot provide a timely response to all of them, unanswered questions not being able to give instant support to customers