List
A help desk and ticket system is a software solution designed to manage and streamline customer support interactions. It provides a centralized platform for receiving, tracking, and resolving customer inquiries, issues, or requests. Importance of help desk and ticket systems? A help desk and ticket system plays a crucial role
helpdesk
Helpy is a highly advanced helpdesk platform which has been developed using the powerful Ruby on Rails framework, and is available for use under the MIT license. This platform has been specifically designed to help you manage and streamline your support email and ticketing system, and it can be easily
Laravel
Laravel is an innovative and powerful web application framework that is completely free and open-source. This PHP-based framework was created by Taylor Otwell in 2011 as an alternative to CodeIgniter, with a focus on simplicity and ease of use. At its core, Laravel is built on the Model-View-Controller (MVC) architecture
ERP
Streamlining Business Operations with Open Source Solutions
Enterprise
A ticketing system is essential for businesses to manage customer support inquiries and improve customer satisfaction. Open-source ticketing systems offer an affordable and customizable solution for businesses of all sizes. Ticketing support systems, such as osTicket, provide many benefits for customer engagement. By using a ticketing system, businesses can track
List
What is a live-chat widget? Live chat widget is basically an embedded JavaScript widget that you add to your website to allow customers and website visitors to chat with site admins directly. A live chat widget in your website help you increase your customer interaction, boost their satisfaction and improve
Self-hosted
Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc
Self-hosted
Papercups is a live-chat self-hosted client.
Articles
Original ink and toner cartridges have always been expensive. Fortunately, there are a plethora of compatible and remanufactured supplies. This alternative market is robust and rapidly growing. Learn how cheaper products compare to their OEM counterparts. Ink (or toner) is the most expensive part of using a printer in the
Open-source
What is FreeScout? FreeScout is a free, open-source web-based support and ticketing system. It is written in PHP using the Laravel framework. FreeScout features a responsive user interface that works on small mobile screens and tablets. It is an ideal solution for team, technical support, and customer support for small
Mailserver
Inbucket app is a free, open-source disposable mail server that works without any database. Inbucket supports many email protocols without depending on external dependencies. It accepts email and makes them ready via the web, and REST API. The system supports HTTP, SMTP, and POP3 out of the post. It offers
Open-source
Remotely is a free, open-source solution web-based remote control tool that helps you to register and control dozens of devices. Remotely is built on top of ASP.NET and can be deployed on Windows IIS, Nginx (Ubuntu), or Caddy Server. Remotely offers many instant support clients and agents for many
Open-source
DiamanteDesk is an enterprise ticketing support system and help desk solution. It aims to meet all the features that the business needs. The aim from it is to help businesses and companies to improve customer service. With it, you can send e-mails, private messages via Facebook. It has the ability
Self-hosted
React Help Desk is an open source live chat application that comes with an administrative control panel that lets you manage multiple chats. The control panel written with React, Node.js, and web sockets. React Help Desk offers a real-time support system with a simple interface which allows you to
Open-source
Diamantedesk is an open source web-based Ticketing, help-desk solution aims to allow you to customize for business needs. Diamantedesk offers reliability, flexibility, scalability, and extensibility for many enterprise sectors like IT support, shipping, customer services, healthcare and more. It is built to improve customer service and convert feedback into valuable
Web-based Apps
Web+center is an open-source customizable web-based help desk application that comes to fit unique organizational processes. With it, you will be able to customize the platform to specific business functions. It is used as IT help desk, customer support, asset tracking and facilities management, community colleges, hospitals, small businesses,
Open-source
Otobo is a free self-hosted ticketing system with convincing functionality AND optics. It is the most web based flexible system come to enhance The efficiency and transparency of your business communication. Otobo supports different communication channels which include phone, customer portal, self-managed tickets, email, and text messages. Furthermore, it is
Self-hosted
An interactive chat widget embedded in a website or a web app provides a direct communication live channel between the customer (visitor/ user) and the service provider. Chat widgets are reliable and easy support channels and ticket sources for many enterprise ticketing and support systems. Some CRM solutions have integrated
Self-hosted
Laravel is a trending open-source modern PHP framework for building enterprise and complex as well as small apps. As Laravel becomes the number one PHP framework with its large community and rich ecosystem, developers may require to add a ticketing and support system to their apps. Well, with Ticketit it
Self-hosted
QuickDesk is a web-based self-hosted help desk and ticketing management solution. It is developed by ASP.NET MVC and uses SQL server. QuickDesk is a features-rich solution which makes it ideal for enterprise, small and medium-sized businesses (SMB), and software agencies. QuickDesk offers different level of users and views, It
Self-hosted
OpenSupports is a free web-based open-source ticket support system that combines simplicity and productivity. It offers a complete user system, a knowledge base with a frequently asked questions (FAQs) database, multi-languages support, and more. OpenSupports aims for small- and medium-sized companies and IT support services. With its simple ticket workflow
Self-hosted
Zammad is a web-based ticketing and customer support portal for teams, small and medium-sized companies. It helps the support team to manage customer issues and reports from several channels like phone, Facebook, emails, Twitter and chat. The project is in active development and update by a large community of developers
Open-source
FAVEO is a web-based help desk ticketing system. It is focus on customer service management, incident management, SLA management, built in knowledge base. It also provides Businesses with an automated Helpdesk system to manage customer support. Furthermore, it is a platform integrated with face book, Twitter, WhatsApp MSG91, and more.
Open-source
Osticket is a web-based customer ticketing support system. It comes to help you in customer service, make them happy, manage, organize and archive all your support requests and responses in one place, improve your customer experience. This solution is widely used comes with a large set of feature with easily